Sanjay K Deshpande and Munshi MM
Alike all major sectors banking sector has also undergone a business metamorphosis, this evolving change is in line with demands of globalized and highly competitive business environment. One of the factors playing a paramount role in the transition is the soft skills. Employees when trained in this area would become a competitive force to deliver efficient service. In the post-liberalization era, Indian public sector banks (PSBs) are facing a number of challenges in retaining and expanding their customer base. These challenges include finding an economicallyviable solution for financial inclusion, innovation, human resource and customer relations. This empirical paper illustrates the influence of soft skill training on the performance of employees in private and public sector banks. This particular research study was conducted on the employees of banking sector of selected branches of private and public sector banks in the city of Belagavi. Data was collected using a structured questionnaire; analysis conducted of the same using SPSS software revealed that soft skill training has a positive impact on the performance of employees in the course of discharging their roles.
PDFShare this article
