The study assessed the challenges facing Zanzibar revenue board and its effect on employee engagement. The study attempted to explore the challenges facing the Zanzibar revenue board and how it affects the employees engagement. The study employed a survey design by questionnaire and interview to collect data from 50 employees of Zanzibar revenue board sampled from 138 workers as per Zanzibar revenue board employee register book by 2022.
Non probability sampling method by convenient technique was used to prepare the sample of 50 respondents because the nature of the respondents work does not allow them to stay in office thus to save time the respondent interviewed workers who fited within the convenience of the researchers schedule as advised by Glaswell. Data used in this study were collected through questionnaires and interview methods aimed at cross validating data sets from the two instruments so as to increase its accuracy as proposed by Glaswell.
The data were analyzed using descriptive statistics and its finding presented in the form of figures and descriptive. The analysis simultaneously focused on the data collected by questionnaires and interviews. The study findings indicated that, the challenges facing the Zanzibar revenue board includes: Lack clarity on job related goals, inability in translating feedback into actionable insights, inability to measure relevant feedback, lack of creation of an effective mix of data based strategies, and terrible work life balance.
The study also found that the challenges have notable effects on employees engagement however the nature of the effect varies from one challenge to the other.
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