Business and Economics Journal

Effects of Human Resources Training on Organizational Performance of United Nations Development Program (Undp) — Rwanda

Abstract

Jean Bosco Harelimana* and Marie Claire Diane Kalikesha

This study probes into the effects of human resource training on organizational performance of UNDP RWANDA. Training is developed through organized programs that ensure employees are given skills that are essential in the job market. When employees are not well trained, they tend to be unmotivated, investing little or no effort in their jobs, avoiding the workplace as much as possible and produce low quality work. The general objective of the study is to establish the effects of Human Resource training on organizational performance of UNDP/Rwanda. After the HRTP conducted at UNDP-Rwanda, the results shows that 48 respondents equal to 81.4%, employees earned between 90-100 marks during the performance evaluation, then 11 respondents equal to 18.6% obtained between 80-90%. It means that the performance of UNDP-Rwanda employees is greater than before due to the Human resource training program strategy conducted by the institution. Therefore, when the staff is performed the institution’s goals are also achieved. The findings show that 57.6% of respondents said that after the HRT at UNDP-Rwanda the Quality Improvement of service delivery is highly attained and 28.8% of respondents said that customers are satisfied then the accreditation process were be aware, this responded by 13.6% of respondents. Therefore, the 64% of respondents said that after the HRT at UNDP-Rwanda the qualityof- service delivery has been increased this is a better indicator show that the HRT strategy achieves its objectives such as quality improvement, customers care satisfaction and accreditation process awareness. It is recommended that managers have to continue attracting employees and retain them basing on equitably selection of employees to attend the training, because it is most important for organizational performance and goals achievement. The existence of HRTP for Rwandan Public institutions leads to the performance and achievement of Institution’s goals. Therefore, UNDP-Rwanda as it has an indicator that shows the capacity of skilled staff helped the institution to become competitive and productive.