Business and Economics Journal

Global Business Benchmarking

Abstract

Ahmed Kamel

Benchmarking research is an important step to developing alternative solutions for Global business competitiveness. In this paper there is a collectively complied benchmarking example of several companies that have faced or are facing business dilemmas that has to do with competitiveness issues and global expansion. This benchmarking research includes key data such as identifying the issues faced, discussing how a company responds to such issues, and the outcome of a company’s response. The approach for the benchmarking research completed for this paper summarizes the key findings through compare and contrast the practices of each company relate to those concepts. Some of the key concepts here is to analyze a business opportunity, using problem-solving techniques. Organizational communication is “the process by which information is transmitted and understood between two or more people” within an organization. This key concept includes barriers to effective communication, the perceptual mode, and interpersonal barriers. Emotional intelligence is “the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion on oneself and others”. This key concept includes the dimensions of emotional intelligence, emotional dissonance, managing emotions at work, and emotions in the workplace. The compare and contrast concept stress on how organizational communication is a vital part of any business. The benchmarking research found that this key concept has played an important role in many other business scenarios. The dimensions of communication include barriers to effective communication, interpersonal barriers, and the perceptual mode.