Public transportation plays a vital role in ensuring efficient mobility and connectivity in urban areas. However, to provide high-quality services, it is crucial to develop appropriate service metrics indicators that reflect the needs and preferences of passengers. This article presents a case study on the development of service metrics indicators for intercity trains in Thailand's Nakhon Ratchasima Province. By analyzing passenger feedback, operational data, and industry best practices, this study aims to offer insights into designing a robust framework for assessing and improving public transportation services.
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