Journal of Business & Financial Affairs

Organizational Transformation Solution through the Adoption and Implementation of Conceptual Model Designed to Achieve New Value Addition to Address Performance Shortfalls: A Survey from Green Valley Hyper Market Pakistan

Abstract

Mamoon Mustafa

This consultancy report was prepared as a strategic consultant for Green Valley Hyper Market to make a change through organizational transformation by using the performance gap analysis and to propose the implementation plan to implement the transformational change. The customers are not satisfied with the long queues and wasting lots of time for checkout. The company is losing its daily sale targets, as customers are frustrated to wait long for them to get to the cashier checkout. Using European Foundation for Quality Management excellence model key area were discussed to find the gap and make the proposal for the Green Valley Hyper Market to make their company position better in front of their competitors. The proposal has been made for the Green Valley Hyper Market to retain their existing customers and develop competitive advantages over other retailer in the market. The proposal implementation is totally based on transforming the current practice and give company gaining the strategic objectives they are looking for. The massive gap will be created with the valued customers, if they will not implement the transformational change that will shed away the company name and repute.