Bereket Tefera* and Bekalu Kebede
Background: Logistic is the process of planning, implementing, and controlling procedures for the efficient and effective transportation and storage of goods including services, and related information from the point of origin to the point of consumption for the purpose of meeting the customer requirements. Customer satisfaction is a key measure for healthcare logistics services and it is positively related to quality of logistics service. Therefore this study aimed to assess the public health facilities satisfaction on logistics service provided by Bahirdar hub Pharmaceutical Fund and Supply Agency
Methodology: A facility based descriptive study design was employed. Two-stage sampling technique was utilized and on the first stage health facilities were selected and on the second stage respondents were selected from each selected health facilities. A total of 27 health facilities were included for this study (6 hospitals and 21 health centers). Epidata and SPSS version 20 was utilized for data entry and analysis respectively. Frequency distribution, arithmetic mean, and percentages were calculated.
Result: according to this study 64.1% of respondents reported that they were neutral while 29.7% of respondents found to be satisfied with the quality of logistics services. In addition 4.7% of the respondents stated that they are dissatisfied with the service.
Conclusion: Generally the overall perceived customer satisfaction on the quality of logistics service provided by Bahirdar PFSA hub was average, which means the overall mean score was almost similar with the mid-point of 5-liker scale.
Recommendation: This study also constructed important recommendations for Bahirdar hub Pharmaceutical Fund and Supply Agency, and researchers based on its major findings.
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Pharmaceutical Regulatory Affairs: Open Access received 533 citations as per Google Scholar report
