Amarjit Gill, Alan B. Flaschner, Smita Bhutani
The purpose of this research is to examine the impact of transformational leadership (TL) and employee empowerment (EE) on employee job stress (JS). This study also extends the findings of Gill et al. [1] related to the factors that mitigate job stress in the service industry. A survey research (a non-experimental field study design) was utilized. The current study consists of a population of Indian hospitality industry employees. A convenience sampling method was applied to select and recruit the research participants. Data were collected using questionnaires. The p < .05 significance level was used to accept or reject the null hypotheses. The results suggest that the improvement in the level of perceived TL used by managers and EE mitigate the job stress of customer contact service employees (CCSEs) in the Indian hospitality industry. The results also show that TL and EE mitigate the job stress of CCSEs in the Indian hotel industry.
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