Pahi MH, Hamid KA, Ahmed U and Umrani WA
Numerous factors have been proposed to have influence over commitment to service quality; among some of those prominent factors are leadership styles that specifically include transformational, transactional, and laissez-faire. However, among the prominent studies on the said relationship; the reported results are contradictory. Therefore, it is suggested to incorporate a moderating variable to further explain this relationship. Present study proposes role clarity as a moderating variable on the relationship between transformational, transactional, laissez-fair leadership styles and commitment to service quality.
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