Giorgio Merli
The results of 90’s “TQM tsunami” are not very evident in our Organizations today, but some companies have integrated the TQM methodologies in their management system with great success. In the emerging Business Scenario they can be a real “new” competitive advantage, especially where the “real time” interactions with clients make the difference. Some companies have already understood it. A re-orientation of TQM methodologies to the WEB environment can represent a real new competitive weapon.
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