Journal of Health Education Research & Development

Ergataw Kidane Alene

Publications

• Research Article
  Assessment of Customer Satisfaction in Menelik II Health Science College, Addis Ababa, Ethiopia, 2018
  Author(s): Girum Sebsibie Teshome, Fikirte Woldesilassie Woldeyohans, Elias Sebsebe Haile and Ergataw Kidane AleneGirum Sebsibie Teshome, Fikirte Woldesilassie Woldeyohans, Elias Sebsebe Haile and Ergataw Kidane Alene
  
  Background: Every organization must define customer satisfaction regarding their market. So customer satisfaction could not be defined only standard or quality of product. Customer satisfaction is about relationships between the customer and product or service and the provider of a product or service. Objective: The objective of this study was to assess overall satisfaction levels Customers with the administration of Menelik II health Science College. Methodology: A cross sectional study design was conducted from Dec, 2015 to Jan, 2016 in Menelik II Health Science College. The sample size includes Students (n=233), teachers (n=20), and administrative staffs (n=29) who were available at the college during the study period and randomly selected and included in study. Structured questioner was prepared to collect the .. Read More»
  DOI: 10.4172/2380-5439.1000252

  Abstract PDF