Journal of Advanced Practices in Nursing

Karen A Cock

Publications

• Research Article
  A Service Evaluation Project Comparing Telephone and Face to Face Colorectal 2 Week Wait Clinics
  Author(s): Karen A CockKaren A Cock
  
  Aim: To determine if a virtual (telephone) two week wait (2 ww) clinic affects patient satisfaction and delivers a comparable service to a traditional face to face assessment. Study design: Part one is a case cohort comparative study of 100 consecutive patients (divided by referral criteria into virtual (n=50) and face to face (n=50) cohorts). Patient satisfaction in both cohorts was assessed by an adapted version of the Grogan et al. validated patient satisfaction questionnaire. The questionnaire was piloted first and was found to have high internal reliability (Cronbach's alpha=0.945). Part two is a three month data capture to compare specific quality indicators, such as, number of referrals for additional investigations or further clinic episodes between the two cohorts (virtual n=251 and face to face n=403). Results:.. Read More»
  

  Abstract PDF