Industrial Engineering & Management

Raid Al-Aomar

Publications

• Research Article
  An Enhanced QFD Approach for Improving Water Tanks Sustainability at a Local Water Distributor
  Author(s): Raid Al-AomarRaid Al-Aomar
  
  Purpose: This paper utilizes a modified version of Quality Function Deployment (QFD) and the House of Quality (HOQ) in enhancing the technical requirements of constructing water tanks at a local water distribution company in Abu Dhabi and in developing a viable/sustainable solution to water leakage problem. Reported tanks problems negatively affect the company in terms of increased costs of maintenance and water losses and reduced customer satisfaction which hinders water sustainability and consumes company resources. Design/methodology/approach: A customer-driven approach is followed to identify internal and external customer needs, construct the QFD-HoQ, and develop feasible technical solutions to existing water tanks problems. To this end, surveys were used to collect data from internal and external customers. The data is analyzed to identi.. Read More»
  DOI: 10.4172/2169-0316.1000113

  Abstract PDF