Department of Entrepreneurship, Governance & Stewardship, Nyenrode Business University, Straatweg 25, 3621 BG Breukelen, Netherlands
Mini Review
Transforming a Multi-sourcing Arrangement into a Digital Ecosystem: A Mini-Review
Author(s): Albert Plugge*
During the last decade, the scope of IT outsourcing arrangements evolved from a dyadic client vendor relationship to a multi-sourcing environment characterized by sourcing inter-dependent services from multiple vendors. This study addresses the journey of a large client firm in the retail sector who experienced that managing a multi-sourcing arrangement differs significantly from managing bilateral (i.e. dyadic) relationships. The journey describes various obstacles that the retailer faced in managing an IT multi-sourcing arrangement, their improvement initiatives, and subsequently a strategic transformation towards a digital ecosystem... Read More»
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