Dr, Supervisor and Research Consultant at Dean Strickland Research, Windhoek, Namibia
Review Article
The Nexus between Acceptance and Adoption of Internet Banking Services by Bank of Botswana Customers in Gaborone: A COVID-19 Perspective
Author(s): Cosmas Mwanza* and Pearl Bone Oahile
In the midst of the pandemic, adoption and use of internet banking has become a necessity and not a choice. However, there is still some reluctance by some
banking customers in adopting online banking. Using a quantitative research design a sample of 125 bank customers of Bank of Botswana in Gaborone to investigate factors that impede the adoption of online banking a questionnaire adopted, Online Technology Acceptance Model was adopted to collect the data using the convenience sampling method. SPSS (Statistical Package for Social Sciences) was used to analyze the data.
The study revealed a lacuna between adoption of the service and security concerns bordering on cyber fraud as some of the causes of non-adoption of using internet banking. Among the recommendations, it was suggested that banks should consider offering cheaper internet provision to their customers, reduction o.. Read More»
DOI:
10.37421/2223-5833.21.s6.003
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