Arabian Journal of Business and Management Review

School of Business and Creative Industries, University of the West of Scotland, UK

Publications

• Review Article   
  Key Success Factors of Total Quality Management (TQM) for the Hospitality Sector: A Critical Review of the Literature
  Author(s): Mudassar Hussain*
  
  The main aim of this paper is to find the key practices of TQM, implementable into hospitality sector by reviewing the literature of both service and manufacturing sector, and to outline key practices of TQM to develop a comprehensive and feasible quality framework for managers of SMEs to adopt the best TQM practices that enhance operational efficiency through quality improvement and to achieve optimal results. The researcher has applied a systematic literature review strategy to achieve the overall aim of this study. The systematic literature review has focused more on explaining the concepts comprehensively and in an organised manner. In this regard, the outline of the literature has been designed in such a manner, to go from a general perspective to a broader perspective to provide an in-depth discussion of the research topic. Data relevant to the research has been collected from s.. Read More»
  DOI: 10.37421/2223-5833.2020.10.394

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