Journal of Food & Industrial Microbiology

Department of Hospitality, Amity University, Noida, India

Publications

• Review Article   
  Significance Of Service Quality And Its Influence On Customer Satisfaction And Customer Loyalty In The Restaurants Of Five-Star Hotels Of Delhi-NCR
  Author(s): Omar Abdullah*, Tahir Sufi and Sanjeev Kumar
  
  Purpose: The effort of this research is to look into the connection amid eatery main qualities, client happiness, guest faithfulness and behavior goals. The significance of guest pleasure in mediating the association among eatery, service quality and interactive purposes is examined. Design/methodology/approach: The complete model size was 296 individuals, which is adequate to get a good depiction of the comprehensive populace. The embattled example stood obtained using a non-probability sampling technique from customers who frequented five-star restaurants. Findings: The outcomes specify that indispensable restaurant appearances have a durable auspicious influence on interactive purposes. The relationship between key restaurant elements and customer behaviour intentions is moderately facilitated by customer desire.. Read More»
  DOI: 10.37421/2572-4134.2024.10.252

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