Opinion - (2022) Volume 12, Issue 3
Received: 10-Mar-2022, Manuscript No. jbmr-22- 61481;
Editor assigned: 12-Mar-2022, Pre QC No. P-61481;
Reviewed: 20-Mar-2022, QC No. Q-61481;
Revised: 25-Mar-2022, Manuscript No. R-61481;
Published:
30-Mar-2022
, DOI: 10.4172/:2223-5833.2022.12.433
Citation: Reijers, Hajo. “Business Process Management.” Arabian J Bus Manag Review 12 (2022): 433
Copyright: © 2022 Reijers H. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Business Process Management (BPM) uses methodologies to uncover, model, analyse, measure, enhance, and optimise corporate strategy and processes. While it is sometimes confused with task and project management, its reach is far broader. Task management focuses on specific tasks, whereas BPM looks at the entire process from beginning to end. Project management relates to a one-time scope of work, whereas BPM is concerned with repeated processes. Organizations can improve their whole operations through continual process reengineering, resulting in increased efficiencies and cost savings. BPM approaches such as six sigma and lean principles are examples of this notion. Corporate process management suites can coordinate people, systems, information, and material to achieve business results by including advanced analytics, activity monitoring, and decision management capabilities. As a result, they've proved very useful in speeding up digital transformation plans [1].
Task management (which focuses on individual tasks) and project management are not the same as business process management (which handles one-time or unpredictable flows). Task management refers to the process of managing or coordinating a group of activities that originate from a project. These are frequently one-time and non-repeatable projects. Project management software like 'Microsoft Project' is employed when these projects are well-organized, such as in construction work. Trello, Asana, and Kissflow Project are excellent project management software for ad-hoc projects.
Integration-centric BPM focuses on processes that do not require a lot of human interaction. These activities, such as Human Resource Management (HRM) and Customer Relationship Management (CRM), are more reliant on APIs and mechanisms that connect data across systems (CRM). Human-centric BPM: Unlike integration-centric BPM, this type focuses on human interaction, which is frequently required when approvals are needed. Teams may allocate tasks to different responsibilities using intuitive user interfaces with drag-anddrop functionality, making it easier to hold individuals accountable throughout the process [2].
The steps of a workflow are defined first in a successful BPM system. This aids the team in identifying areas for improvement and tracking progress through metrics. Organizations can improve their operations and achieve better business outcomes by implementing business process management. To attain these outcomes, you must have a thorough understanding of the BPM lifecycle. The five stages of the lifecycle are as follows: Process design: The team should begin by sketching out the process's milestones. Individual jobs within the broader BPM process, as well as task owners for each stage in the workflow, should be identified next. The phases should be clearly specified so that the team can identify opportunities for process improvement and the metrics that will be used to track progress [3].
The team should construct a visual representation of the process model during this step. Specific elements, such as deadlines, task descriptions, and any data flow in the process, should be included. During this time, using business process management software is beneficial. Execute: The team should conduct a proof of concept by putting the new BPM system through its paces with a small group of people. The team can begin to roll out the procedure to a larger audience after incorporating any input. Monitor: During this phase, the team should keep an eye on the process, measuring efficiency gains and looking for any new bottlenecks. Optimize: In the final stage, the team makes any necessary changes to the process in order to boost company activity [4,5].
BPM systems aid in the optimization of existing processes and the incorporation of greater structure into the development of new processes, resulting in increased efficiency and cost savings. It accomplishes this by eliminating redundancies and bottlenecks in the process, leading in increased efficiency and productivity. Businesses can achieve their desired business results faster with more agility, and they can reallocate any extra resources to other high-priority tasks. Improved staff and consumer satisfaction: A BPM suite of tools aids in the elimination of repetitive tasks and the accessibility of information. Employees are able to focus on their work and customers when distractions are removed, which leads to higher customer satisfaction. Clear protocols also reduce the learning curve during the on boarding process for new employees, increasing productivity and engagement.
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