THE ROLE OF DEVELOPMENT CULTURE IN TOTAL QUALITY MANAGEMENT IN PUBLIC VS. PRIVATE HOSPITALS: THE MEDIATING EFFECT OF EMPLOYEE EMPOWERMENT TYPE

International Conference on General Practice & Hospital Management

December 8-9, 2016 | Dubai, UAE

Ozlem Akcay Kasapoglu, Izlem Gozukara and Nurdan Colakoglu

Istanbul University, Turkey

Scientific Tracks Abstracts: J Gen Practice

Abstract :

Total quality management practices have gained importance in the healthcare field with the adoption of a customer-oriented approach due to increasing global competition. Such practices require several factors in order to achieve success. Among others, employee empowerment is known as a critical success factor in the implementation of a total quality management practice since such practice requires changes in attitudes and actions. In this context, development culture that focuses especially on innovation and adaptation is likely to increase the success of a total quality management program. In light of this background, the present paper aims to explore the role of development culture in total quality management and to reveal the mediating effect of employee empowerment on the development culture and total quality management relationship. For this purpose, the study sample included 510 participants who were working at public and private hospitals within Istanbul, Turkey. The study data were collected using Total Quality Management Scale, Development Culture Scale and Employee Empowerment Scale.. The study results indicated that development culture has a positive effect on total quality management both in public and private hospitals and employee empowerment partially mediates this relationship in both types of hospitals. Additionally, our study also revealed that the positive effect of a development culture on employee empowerment was stronger in public hospitals compared to private hospitals. Besides, employee empowerment was found to have a greater impact on total quality management in public hospitals compared to private hospitals.

Biography :

Ozlem Akcay Kasapoglu has been graduated from Y�±ld�±z Technique University, Chemistry Department and she holds a PhD in Operations Management from Faculty of Management, Istanbul University, with the specialties including Total Quality Management in Health Care. Presently she has been working at the at the Istanbul University Faculty of Business as an associate professor.

Email: ozlemak@istanbul.edu.tr