What nurse satisfaction means for patient satisfaction and quality of care

4^th International Conference on Nursing & Healthcare

October 05-07, 2015 San Francisco, USA

Karlene Kerfoot

API Healthcare, USA

Posters-Accepted Abstracts: J Nurs Care

Abstract :

As healthcare workers who work most closely with sick patients and worried families, nurses are healthcare providers� biggest strength in achieving positive patient satisfaction. Yet, this critical group faces the most shortage in available staff, high drop-out rates and low job satisfaction. Why is this so? In this value-based healthcare environment, how can hospitals and nurses work together to leverage their biggest strength-their nurses-to bridge the gap on patient satisfaction. What can and should hospitals do to improve nurse satisfaction? What should they do to prevent nurse overtime? As we know, nurses who work more than 12.5 hours in a shift and more than 40 hours in a week are 1.8 times likely to quit. What does this mean for patient satisfaction and patient quality of care?